usoffline

Located in Rochester, NY
Will travel up to 50 miles.

usoffline's Description:
      Jerry Drummond 
              

    UNIVERSITY    UNIVERSITY OF TEXAS AT DALLAS, DEGREE: BS/CS, FALL'88 
  
    LANGUAGES    C, TURBO PASCAL, 8086 ASSEMBLER, COBOL II 
  
    OPERATING     WINNT 3.51, Win  ’95, NOVELL 4.0, WINDOWS, WINDOWS FOR WORK GROUPS, MUSIC, DOS, OS2, OS2/EE, 
      SYSTEMS        OS2 WARP,  PRESENTATION MANAGER, Win ’95, ’98, Xp, Vista
   
    HARDWARE     PENTIUM P5 & P6, NOTEBOOKS, IBM PC, THINKPAD; IBM PS2, COMPAQ PC’s & NB’s, Dual Cores. 
                                Installation and Setup of HP DESKJET, HP & LEXMARK LASER PRINTERS, APPLE COLOR LASER WRITER II 
  
    EXPERIENCE    Note: The following have all been short term contract positions. 

   12/07-3/08 Benchmark Electronics, Inc.
         Robotics controller tester, installing firmware to flash memory of robotics controller board, installing MAC address to controller,
         running various functionality tests on controller, and minor diagnostics of hardware failure.

    1/2004-10/2005 TAC World Wide
         Data migration technician backing up users’ configuration and files on workstation and upgrading OS.

    12/98-1/99 J&J
         Position configuring MS Outlook on Novell net workstations.

    5/98-798     ACSI
         Temp Systems Admin position, setup of user accounts to access credit and loan main frame db, including pw, userid, adding of                           
         customer accounts  to mf db, resetting user accounts to allow access after lockout, answer user queries as to hw & sw functionality,
         diagnosis & recovery of hw & sw failures, installed 40 + new pcs some w/ tcp/ip & nscape, setup of user accounts on various sw pkgs.  	

    4/97-5/97    ENTEX
         Repair, inst. of hw, recovery of failed systems, from notebook to desktop wkstation  PCs to inkjet and laser printers.
  
    8/96-10/96  CORNING, INC.           
         PC configuration, installation, and network/pc support. Installation and configuration of WinNT, Netscape Navigator, MS Office 95, 
         and Reflection 4 communication software (including setup and configuration of NIC drivers, upgrades of video drivers and 
         soundcard drivers) on fifty Pentium based desktop workstations, from 100 mhz P5's to 200 mhz P6's. Reconfiguration of several  older 
         P5's running older service packs of  WinNT, including the porting of the running cd and sound card drivers into the WinNT
         setup configuration. Connected workstations to network printers, installed new printer drivers, and customized desktop to the 
         requirements of individual users. Answered user's questions on network drive mappings, printer problems, sw and hw issues.  
  
    1/96-5/96  IBM 
         Team lead, PC workstation configuration and installation. Configuring communications software, including TCP/IP address, installing 
         printer and video drivers, and the physical installation of more than one hundred computers, from Pentium based desktop units to IBM 
         Think Pad notebooks in docking stations, on an IBM Token Ring network linked as VMS terminals. Work included the training and 
         supervision of two contractors, as well as the diagnosis of hardware and software failures and the catastrophic recovery of failed systems.  
  
    6/95-8/95   LAWYERS COOPERATIVE PUBLISHING 
         Tech support position, installing hw: video, memory, network cards; and sw: Windows for Wk groups, MS Office, Air Mosaic; all in 
         workstations on a Novell 4.3 Lan.  Aided users with sw apps.  Correctly diagnosed lightning as having destroyed LAN circuit on 
         wkstation cards, disabling LAN connection to wk station, though local circuit still loaded ntwk drivers. 
  
    12/94-3/95  CHASE MANHATTAN BANK  
         Tech support, helping customers install, configure, and learn Microsoft Money on-line banking software. Determined method to reply, 
         on-line, to customers' queries into checks written through Pay-On-Line services, cutting response time and the number of searches for 

         checks posted to, but not cleared from accounts. Posted a "What-If" suggestion to superiors for that implementation. Discovered means 
         via modem to force closure of account files left in open status during previously aborted transmission, said state prevented user from 
         initiating any subsequent transactions without physical intervention of system analysts. Researched account records for balances, late 
         checks, and general inquiries. 


  
    10/92-3/93  UNISYS CORPORATION 
         Tech support, helping users setup new PC's, 386/486 thru EISA, including installation of scsi hds, tape backup, cd-rom, and sw. Diagx
         of hw conflicts and failures, DOS and Windows sw failures, instructing users in the recovery of sw and repair or replacement of hw. 
  
    11/90-4/91  EDICON, INC. 
         Designed, proposed, and copyrighted the Computer Automated Software Testing system (CAST), which automates the testing, 
         recognition, and isolation of problems in sw systems. Used tools developed in C under OS2/PM to verify an imaging and badging 
         system. Proposed, designed and copyrighted several software applications. Proposed formation of standards committee to ensure 
         conformity and consistency of technology and functionality across apps. 
  
    1/90-3/90   COMPUTER PEOPLE, INC. 
         Designed, developed and wrote systems test scenarios for the IBM Office Vision System 2/LAN Series. This was an OS2/EE       
         Presentation Manager application on a Token Ring LAN under MS Lan Manager. Completed C class. 

    5/89-11/89  COURSEWARE, INC. 
         Programmed a CBT tutorial/on-line-help facility similar to MS Excel’s Help function for the IBM Office Vision System, precursor to 
         MS Office. Developed, debugged and inspected programs for presentation to IBM managers. Designed windows, list boxes, multi-
         function boxes, and other Object Oriented Programming constructs under OS2/Presentation Manager with IBM’s Tutorial Manager, a C 
         derivative interpreter with 4GL file and function calls, predecessor to MS Windows API, facilitating the development and use of data 
         objects. Presented programs for review by IBM managers and developers. Trained other programmers in Tutorial Manager, OS2, and 
         PM. Performed software installation of OS2/PM and disaster recovery of hw and sw. 
  
         Designed and wrote program to automatically test and verify functional variations of  OS2/PM, and Tutorial Manager releases/upgrades. 
  

Skills:
  • PC Hardware repair/replacement
  • PC Software installation/repair
  • TV/Video Installation
  • Wiring/Cabling Installation
  • TV Installation

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