Jerry Drummond
UNIVERSITY UNIVERSITY OF TEXAS AT DALLAS, DEGREE: BS/CS, FALL'88
LANGUAGES C, TURBO PASCAL, 8086 ASSEMBLER, COBOL II
OPERATING WINNT 3.51, Win ’95, NOVELL 4.0, WINDOWS, WINDOWS FOR WORK GROUPS, MUSIC, DOS, OS2, OS2/EE,
SYSTEMS OS2 WARP, PRESENTATION MANAGER, Win ’95, ’98, Xp, Vista
HARDWARE PENTIUM P5 & P6, NOTEBOOKS, IBM PC, THINKPAD; IBM PS2, COMPAQ PC’s & NB’s, Dual Cores.
Installation and Setup of HP DESKJET, HP & LEXMARK LASER PRINTERS, APPLE COLOR LASER WRITER II
EXPERIENCE Note: The following have all been short term contract positions.
12/07-3/08 Benchmark Electronics, Inc.
Robotics controller tester, installing firmware to flash memory of robotics controller board, installing MAC address to controller,
running various functionality tests on controller, and minor diagnostics of hardware failure.
1/2004-10/2005 TAC World Wide
Data migration technician backing up users’ configuration and files on workstation and upgrading OS.
12/98-1/99 J&J
Position configuring MS Outlook on Novell net workstations.
5/98-798 ACSI
Temp Systems Admin position, setup of user accounts to access credit and loan main frame db, including pw, userid, adding of
customer accounts to mf db, resetting user accounts to allow access after lockout, answer user queries as to hw & sw functionality,
diagnosis & recovery of hw & sw failures, installed 40 + new pcs some w/ tcp/ip & nscape, setup of user accounts on various sw pkgs.
4/97-5/97 ENTEX
Repair, inst. of hw, recovery of failed systems, from notebook to desktop wkstation PCs to inkjet and laser printers.
8/96-10/96 CORNING, INC.
PC configuration, installation, and network/pc support. Installation and configuration of WinNT, Netscape Navigator, MS Office 95,
and Reflection 4 communication software (including setup and configuration of NIC drivers, upgrades of video drivers and
soundcard drivers) on fifty Pentium based desktop workstations, from 100 mhz P5's to 200 mhz P6's. Reconfiguration of several older
P5's running older service packs of WinNT, including the porting of the running cd and sound card drivers into the WinNT
setup configuration. Connected workstations to network printers, installed new printer drivers, and customized desktop to the
requirements of individual users. Answered user's questions on network drive mappings, printer problems, sw and hw issues.
1/96-5/96 IBM
Team lead, PC workstation configuration and installation. Configuring communications software, including TCP/IP address, installing
printer and video drivers, and the physical installation of more than one hundred computers, from Pentium based desktop units to IBM
Think Pad notebooks in docking stations, on an IBM Token Ring network linked as VMS terminals. Work included the training and
supervision of two contractors, as well as the diagnosis of hardware and software failures and the catastrophic recovery of failed systems.
6/95-8/95 LAWYERS COOPERATIVE PUBLISHING
Tech support position, installing hw: video, memory, network cards; and sw: Windows for Wk groups, MS Office, Air Mosaic; all in
workstations on a Novell 4.3 Lan. Aided users with sw apps. Correctly diagnosed lightning as having destroyed LAN circuit on
wkstation cards, disabling LAN connection to wk station, though local circuit still loaded ntwk drivers.
12/94-3/95 CHASE MANHATTAN BANK
Tech support, helping customers install, configure, and learn Microsoft Money on-line banking software. Determined method to reply,
on-line, to customers' queries into checks written through Pay-On-Line services, cutting response time and the number of searches for
checks posted to, but not cleared from accounts. Posted a "What-If" suggestion to superiors for that implementation. Discovered means
via modem to force closure of account files left in open status during previously aborted transmission, said state prevented user from
initiating any subsequent transactions without physical intervention of system analysts. Researched account records for balances, late
checks, and general inquiries.
10/92-3/93 UNISYS CORPORATION
Tech support, helping users setup new PC's, 386/486 thru EISA, including installation of scsi hds, tape backup, cd-rom, and sw. Diagx
of hw conflicts and failures, DOS and Windows sw failures, instructing users in the recovery of sw and repair or replacement of hw.
11/90-4/91 EDICON, INC.
Designed, proposed, and copyrighted the Computer Automated Software Testing system (CAST), which automates the testing,
recognition, and isolation of problems in sw systems. Used tools developed in C under OS2/PM to verify an imaging and badging
system. Proposed, designed and copyrighted several software applications. Proposed formation of standards committee to ensure
conformity and consistency of technology and functionality across apps.
1/90-3/90 COMPUTER PEOPLE, INC.
Designed, developed and wrote systems test scenarios for the IBM Office Vision System 2/LAN Series. This was an OS2/EE
Presentation Manager application on a Token Ring LAN under MS Lan Manager. Completed C class.
5/89-11/89 COURSEWARE, INC.
Programmed a CBT tutorial/on-line-help facility similar to MS Excel’s Help function for the IBM Office Vision System, precursor to
MS Office. Developed, debugged and inspected programs for presentation to IBM managers. Designed windows, list boxes, multi-
function boxes, and other Object Oriented Programming constructs under OS2/Presentation Manager with IBM’s Tutorial Manager, a C
derivative interpreter with 4GL file and function calls, predecessor to MS Windows API, facilitating the development and use of data
objects. Presented programs for review by IBM managers and developers. Trained other programmers in Tutorial Manager, OS2, and
PM. Performed software installation of OS2/PM and disaster recovery of hw and sw.
Designed and wrote program to automatically test and verify functional variations of OS2/PM, and Tutorial Manager releases/upgrades.
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